Prices vary according to device and level of cover. The cost of insurance for your specific device will be shown at point of purchase. You must be over 18, a permanent UK resident, and have a UK billing address, to purchase insurance.
Why Vodafone Insurance?
The best range of cover of any UK network
Policies start at just £2 a month, ranging from Screen Damage Cover to full Loss, Theft, Accidental Damage and Breakdown Cover.
Insurance that's built for tech
We use manufacturer-approved parts, and offer inclusive worldwide cover, as well as AppleCare Services on selected policies.
Keep those you love connected
Enjoy 15% off every additional policy. Plus, we'll get you back up and running quickly with our Next-day Replacement or Express Repair options.
Insure your device in a few simple steps
Step 1
Select your device
Step 2
Choose level of cover
Step 3
Confirm your details
What's covered?
Screen Damage | Damage and Breakdown | Loss, Theft, Damage and Breakdown |
|---|---|---|
£2 - £7 a month | £4 - £12.50 a month | £6 - £19.50 a month |
£25 - £125 | £25 - £100 | £25 - £150 |
Express Repair available | Next-day Replacement | Next-day Replacement |
Limited | ||
To purchase insurance, you need to be a Vodafone Pay monthly consumer customer.
Your device must be under 37 months old, fully functional, and undamaged. You need to have purchased it new or refurbished from a manufacturer, network provider, or retailer (high street or online), with a proof of purchase showing the IMEI number.
If you cancel your policy within the first 30 days of purchasing, you don't need to pay any extra fees or charges, and the first month's premium will be refunded. This is the cooling-off period.
Not all devices can be insured. To check whether your device is eligible, click Get protected or contact 0333 304 3346.
Excess fee
Anytime you make a successful claim, you need to pay a contribution. This is called the excess fee, and the amount is based on your device model and type.
Anytime you make a successful claim, you need to pay a contribution. This is called the excess fee, and the amount is based on your device model and type.
More than three claims a year
If you make three successful claims in any 12-month period, the policy will be cancelled.
If you make three successful claims in any 12-month period, the policy will be cancelled.
Unauthorised network charges
Such as calls, texts or data used by the person who stole your phone.
Such as calls, texts or data used by the person who stole your phone.
Deliberate damage
Any incident where you have knowingly put your mobile device at risk or not taken care of it.
Any incident where you have knowingly put your mobile device at risk or not taken care of it.
Terms and conditions
For further detail on the features, benefits, exclusions and limitations, see our Insurance Product Information Document or view our full Terms and Conditions
AppleCare Services
Inclusive with Damage and Breakdown and Loss, Theft, Damage and Breakdown cover for all iPhone handsets purchased.
Walk-in certified repairs and replacements in Apple stores
and authorised service providers worldwide
Reduced excess fee* to £25 or £50
*Just £25 for screen/back glass damage repair. Back glass repair not available on iPhone SE and iPhone models released prior to iPhone 12.
Free new battery
if less than 80% original capacity
24/7 access to Apple experts
Software support
for iOS, iCloud and Apple-branded apps
AppleCare Services are not available with Screen Damage policies or policies for iPads, laptops or watches.
For restrictions and exclusions, see the Frequently Asked Questions
To make an insurance claim, you can call:
From the UK:
Monday to Friday 8am to 8pm and weekends 9am to 6pm (standard call charges apply).
From abroad:
(Free from any Vodafone phone, but standard international call charges apply from other mobiles or landlines).
For more information on claims, see the Insurance Frequently Asked Questions
Cancelling your insurance
You can cancel your policy, or discuss other available options, by calling 0333 304 3346 Monday to Friday 8am to 8pm and weekends 9am to 6pm.
If you prefer to send an email, see the Cancellation Frequently Asked Questions
If you prefer to send an email, see the Cancellation Frequently Asked Questions
Are you a business customer?
If you're a business customer, find out more about our Business Insurance here or please contact 0333 304 3346 (Monday to Friday 8am to 8pm or weekends 9am to 6pm) for options.
To cancel your Business Insurance, click on the Business Help and Support page
Frequently Asked Questions
- The amount you pay for Vodafone Insurance, including any applicable discounts, will be made clear at the point of purchase and is confirmed on your Certificate of Insurance within your Welcome Pack. It is also available by viewing your online bill at My Vodafone or the My Vodafone App.
For more information about any discounts and the terms and conditions that may apply, please click here.
Your manufacturer's warranty covers your device for electrical and mechanical faults only. It does not cover issues like cracked screens, liquid damage, accidental damage, loss, or theft. Vodafone Insurance can protect you against these risks, depending on the level of cover you choose.
Screen Damage Insurance
- If a repair through your insurance affects your ability to claim under the manufacturer's warranty in the future, we'll guarantee the repair and cover its cost for the entire warranty period - even if you cancel your policy.
Loss, Theft, Damage & Breakdown / Damage & Breakdown
- Your insurance will run alongside your manufacturer's warranty, providing extra protection for risks not covered by the manufacturer.
Yes, your device (brand new or refurbished) must have been purchased directly from a manufacturer, network provider, or retail store (either on the high street or online).
The monthly insurance premium, as well as any excess payable in a claim (or the optional Screen Damage Express Repair Fee if applicable), will be added to your Vodafone bill.
What happens next depends on your level of cover:
Loss, Theft, Damage and Breakdown / Damage and Breakdown
- If your claim is approved, we'll aim to replace your device with a device of the same make, model, and memory size. If that's not possible, you'll be offered a choice of models with an equivalent specification.
Screen Damage
- If your front screen is damaged, and there's additional damage that happened at the same time, we'll repair both.
- Catastrophic, liquid or cosmetic damage is not covered.
AppleCare Services
-
Once your claim is approved, you can visit an Apple Store or an Apple Authorized Service Provider for help or repairs at home or abroad.
If you claim through AppleCare Services, you'll benefit from a reduced excess for:- Screen or back glass repair through AppleCare Services - £25
- Screen and back glass repair through AppleCare Services - £50
If your iPhone can't be repaired in-store, you may be offered a replacement if one is available, or it may be sent to you using the Express Replacement Service. The availability of this service depends on your location, the store, and device availability. In these cases, the standard accidental damage or breakdown excess will apply, as shown on your certificate of insurance, within your welcome email or letter.
If you claim directly through the insurer (not via AppleCare Services), the standard accidental damage or breakdown excess will also apply.
You are covered for your iPhone, battery, and included earphones and accessories. The battery is covered for replacement available at no extra cost if retains less than 80% of the original capacity). Back glass repair is not available on iPhone SE and iPhone models released prior to iPhone 12.
You can get support for your device, iOS, iCloud, and Apple apps from Apple's technical experts online or by phone. Start by visiting getsupport.apple.com.
For details about your policy including what's covered, what's not covered, and how to make a complaint, visit vodafone.co.uk/terms-and-conditions/insurance.
If you need further assistance, please call 0333 304 3346, Monday to Friday from 8am to 8pm and from 9am to 6pm on weekends and bank holidays.
Loss, Theft, Damage & Breakdown/ Damage & Breakdown
-
Once your claim is approved, we aim to send your replacement device by next day delivery (including weekends but excluding UK Bank Holidays).
-
In some locations, delivery takes two days due to courier limitations. These locations are listed below:
- Guernsey
- Isle of Man
- Jersey
- Northern Ireland
- HS (All postcodes)
- KW (All postcodes)
- TR (All postcodes)
- ZE (All postcodes)
- AB31-38, AB41-AB56
- FK17-FK21
- IV1-IV63
- KA27-KA28
- PA20-PA78
- PH15-PH33, PH44, PH49-PH50
-
Delivery times will be confirmed when your claim is accepted, as postcode coverage can change.
-
During the first 3 months of this policy, replacement devices can only be sent to your Vodafone billing address. After this, delivery to an alternative UK address may be possible.
Screen Damage
- Standard Repair - we aim to repair your device within five working days (excluding weekends and bank holidays) from when it's received at the repair centre, subject to parts availability. Once repaired, a courier return will be arranged.
- Optional Express Repair - we aim to repair your device within 24 hours (excluding weekends and UK bank holidays) from when it's received at the repair centre, subject to parts availability. We'll then arrange a priority courier return. This service is subject to availability and costs £50, added to your next Vodafone bill.
You can make up to 3 successful claims within any 12-month period, after 3 successful claims your policy will end.
If you have further questions, please see our additional Insurance FAQs or the Terms & Conditions.
You can also call 0333 304 3346, Monday to Friday, 8am to 8pm and from 9am to 6pm on weekends and bank holidays.